Returns & Exchanges Policy – House of Copper
At House of Copper, our passionate artisans handcraft each product with exceptional care, ensuring you experience the true beauty and authenticity of their craftsmanship.
Your satisfaction is our top priority. We encourage you to contact our customer support team at contactus@houseofcopper.com with any questions or concerns before initiating a return. In most cases, we are able to resolve issues quickly and help avoid any inconvenience.
We ship directly from Canada to maintain strict quality control before your order reaches you. Due to the costs associated with international shipping, we highly recommend contacting us beforehand to minimize any unnecessary expenses.
If, after contacting customer support, you are still not fully satisfied with your purchase for any of the reasons listed below, you may request a return or exchange within 7 days of receiving your order.
Return & Exchange Eligibility:
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Items must be in original condition, unused, and with all original packaging (tags, labels, etc.) intact.
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Items damaged due to misuse, neglect, or accidents are not eligible for return. Examples include:
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Using excessively high heat
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Storing water in copper vessels for more than 10 hours
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Improper cleaning methods
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Preheating cookware without oil or ghee
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Natural tarnishing or slight discoloration of brass, copper, or bronze is a normal process and signifies the purity of the metal. This is not considered a defect. We recommend using Pitambari powder to maintain shine.
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Handmade items may have slight variations in size, which are a natural part of the craftsmanship and not considered defects.
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If the item matches the product description on our website but you are still unsatisfied, the order may not be eligible for return.
Fees:
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We do not charge any restocking fees.
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Refunds will be issued to your original payment method, less return shipping costs.
How to Initiate a Return:
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Email us at contactus@houseofcopper.com with the following details:
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Your Order ID
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A brief description of your concern
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Clear photos of the product you wish to return
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We will respond within 48 hours with the next steps.
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Pack the product securely in its original packaging and ship it back to us as instructed.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please notify us within 3 days of receiving your order.
We will do our best to resolve the issue quickly.
Simply contact us at contactus@houseofcopper.com.